My little complaint about SallyBeauty.com

If you’re bored or plan to buy the Celebrity Styler from SallyBeauty.com, read this.

Last week, I decided to buy the Celebrity Styler from SallyBeauty.com as a surprise gift for my cousin. The Celebrity Styler is being promoted on the main page, and Sally Beauty gives you the Ultimate Brush as a bonus for free if you buy the Celebrity Styler and enter a certain code.

So I bought the Celebrity Styler with the Ultimate Brush as a bonus. Yesterday (Monday), I received an email from Sally Beauty stating that the items were being shipped. But when I carefully looked at the statement, I noticed that only the Ultimate Brush was shipped because the Celebrity Styler is out of stock!

So the geniuses at Sally Beauty shipped the Ultimate Brush without the Celebrity Styler, and my cousin will receive this as a gift. Last night, I sent an email to Sally Beauty explaining the situation, but it’s been more than day now that I haven’t heard back from them.

I don’t know if the Celebrity Styler was out of stock when I bought it (didn’t check). I also don’t understand why Sally Beauty allows its customers to pay for something that they don’t have.

But I’m still very frustrated! 🙁

If you read this, and plan to buy something from SallyBeauty.com, send me an email, and I will send you a code that you can use to get 20% off your entire order. Code expires December 31, 2009 (I think).

From: Richard BenBassett
Time: December 30, 2009, 8:06 am

On occassion when an order is placed the item is in stock however between the time the order is processed and sent down for fullfillment it may have gone out of stock due to an order or orders ahead of yours. The website is updated frequently throughout the day but in some instances it is minutes or seconds between orders for the same item and their is a slight delay in updating the site.

The Celebrity Styler has been one of our most popular items this holiday season.

I sincerely appologize for the error and frustration. We will be more than happy to correct the error. Our customer service team is running slightly behind due to the holiday season. If you would like you may contact me directly and I will be more than happy to assist you in getting this taken care of for you.

The Celebrity Styler is a great item and I want to make sure you get what you need.

Sincerely

Richard BenBassett
Sr. Director, Ecommerce
SallyBeauty.com

From: admin
Time: December 30, 2009, 8:11 pm

I would like to thank Richard and Shana for taking care of the situation. I was told that the Celebrity Styler was shipped to its destination this afternoon. So the error was corrected and the issue has been solved! 🙂

From: Jen
Time: January 2, 2010, 7:46 pm

Looks like the celebrity styler was a hit and they temporarily sold out.

That often happens in business, even at amazon have I had such little blips.
I’m going down to Sally’s this week to buy more PH stuff.